Ask AI with your knowledge base

Overview

The Ask AI feature allows you to ask questions using your organization’s knowledge base as the source of truth. Answers are generated by AI based on public knowledge base elements, including documents and Frequently Asked Questions (FAQ) collections.

This feature is commonly used to answer questions related to policies, security, compliance, and organizational processes.

Asking a Question

To ask a question:

1. Navigate to the Knowledge Base > Ask AI page.

   

2. Enter your question in the input field.

   • Questions can be open-ended
   • Questions may relate to policies, security, or compliance

3. (Optional) Specify acceptable answer options for:

   • Single-choice answers
   • Multiple-choice answers

This is especially useful when answering structured questionnaires.

Limiting the Knowledge Scope

In the settings panel, you can select a target project (workspace).

• Limits the set of documents and FAQ collections used to generate answers
• Helps improve relevance for project-specific questions

AI-Generated Answers and Confidence Rating

When an answer is generated:

• The AI uses only public knowledge base content
• The response includes a confidence rating on a 5-point scale
• The confidence score indicates how well the knowledge base supports the answer

Key Points

• Ask AI uses documents and FAQ collections from the knowledge base
• Supports open-ended and choice-based questions
• Target projects help scope the knowledge source
• Confidence ratings improve answer transparency

Related articles

What is the knowledge base?

Getting started with Projects